We take the utmost care in packaging and shipping your pieces however accidents may occur. We must be able to file a claim with the carrier so it is imperative that any damages are reported within 48 hours of receipt, and all packaging is retained for inspection. If you receive damaged awards we will take care of all costs required to replace your awards free of charge before your event. Failure to report damages within 48 hours or failure to retain packaging may nullify our claim with the carrier and charges to you may apply.
